FAQs
How will I know when my order is coming?
- Once you have placed your order, we will send you a confirmation email to track the status of your order.
- Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
How long does it take to ship my order?
- Once you have placed your order, it usually takes 24 to 48 hours to process it for delivery.
- This may differ in certain times of the year, such as Valentines Day & Christmas, or public holidays.
Am I able to change my order?
- We can only change orders that have not been processed for shipping yet.
- Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
- To make changes to your order, please reach out through our Contact Us page.
Where do you ship?
- We ship world wide!
- Although, please keep in mind that due to COVID-19 and the lack of flights, delivery time is generally longer.
What payment methods do you accept?
- You can purchase on our website using a debit or credit card.
- Additionally, we offer support for Paypal, Shop Pay, Apple Pay, and Google Pay, and AfterPay.
- You can chose these payment methods at checkout.
Do your products come with a warranty?
- We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item, granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 3 days of delivery - If you have a return or exchange request resulting from a defective item please reach out to our support team for more information on how to proceed.